| Type | Private |
|---|---|
| Industry | Financial Services |
| Founded | September 24, 1998 |
| Headquarters | Tokyo, Japan |
| Area served | Japan, Thailand, Singapore, Malaysia, Taiwan, USA |
| Key people | Carl Everett, CEO |
| Products | Loan Servicing, Real Estate Asset Management, Technology Solutions |
| Employees | Approximately 200 |
| Website | www.capserv.com |
Capital Services Group (CSG) is an independent asset management firm established in 1998. Its flagship operation is in Tokyo, Japan, with offices in Thailand, Singapore, Malaysia, Taiwan and the U.S.
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CSG’s primary business includes special servicing of non-performing loans (NPL) and primary servicing for commercial and residential mortgage loans portfolios including CMBS and RMBS.
CSG’s servicing operations have been rated by multiple independent agencies since 2001 in Japan, and 2007 in Thailand. Capital’s Japan servicing operation has been the highest rated in Japan by Fitch Ratings for special servicing (CSS1-)[1][2] [3] since 2007, and it has also been rated by Standard & Poor’s ("S&P") as a commercial loan primary servicer[4] and residential loan primary servicer [5]. Capital‘s Thailand servicing operation has been rated as a residential special servicer [6] by Fitch and is to date the only servicer in Thailand to be rated by any agency.[2]
CSG provides acquisition support, market feasibility analysis, renovation management, SPC accounting and disposition services for all asset classes including commercial, residential, and hospitality. It has extensive experience in asset management for major hotels and serviced apartments in locations throughout Japan, Singapore, Guam, and Thailand.
In collaboration with Infosys Technologies, CSG developed the asset management and loan servicing system known as SCORE (Servicing Company Operating and Reporting Engine) in 2002. Web-based with a multi-lingual, multi-currency interface, SCORE was specifically designed with the vision of providing global servicing capabilities. SCORE utilizes IBM’s COGNOS business intelligence for its reporting platform. SCORE has been deployed in 14 countries and is fully functional in over ten languages.
Capital Servicing Co., Ltd., the first and largest operation of the Capital Services Group is based in Tokyo, and obtained servicer license no. 23 from the Japanese Ministry of Justice in September 1999. Capital Servicing initially commenced operations as a special servicer, focusing on asset work-out for non-performing loan portfolios for U.S. investment banks, but as the Japanese distressed debt markets matured, it developed its primary servicing, master servicing, and back-up servicing functions shortly thereafter.
In 2000, CSG established its first operation in South East Asia in Bangkok, Thailand and has since operated companies throughout the region.